Reservation Policy


values ​​displayed in U.S. dollars are no tax (19%). Foreigners do not pay the tax.

If paying by credit card, the payment can only be made in Chilean pesos at the exchange rate of the day.



When sending your reservation  the total amount for it will be verified on your credit card, but  wont´t be charged.

If there is availability you will be notified by email and your  reservation will be confirmed

If the credit card verification goes wrong you will be notified by email so you can send a new reservation with the correct information.



Cancellations and date changes are received only by email to Even when you notify it by other means, the email is mandatory and without it, there will be no cancellation.


  • If the cancellation is received within 72 hours of check-in date, no charge.
  • If the cancellation is received between 72 and 24 hours before check-in date, first night will be charged.
  • If the cancellation is received less than 24 hours in advance of the date of check in, or in case of no show, entire stay will be charged.
  • If the cancellation is made after check in, for futures  days of stay, same terms of anticipation apply.



Booking changes can be made subject to availability, but within the time limits set above. Charges as a result of time limits could not considered as payment  for the new reservation on the new date.


"Check in date" is 0:00 of the date of arrival, chilean time



Reservation Policy